About Us Network Yacht Chandlers are completely dedicated to your total satisfaction with our products and services and would love to hear from you. If you have any suggestions or comments please email us using the "Contact Us" button at the top of this page.
Our Contact details: NETWORK YACHT CHANDLERS Conwy Marina Ellis Way Conwy North Wales LL32 8GU United Kingdom Phone: 01492 572777 Fax: 01492 580004 Email: sales@yachtchandlers.co.uk VAT Reg No. 742 4342 50 Company Reg No. 4003743
Statutory Rights
None of the information below affects your statutory rights. We are a UK-based company and all contracts for the sale of goods entered into by Network Yacht Chandlers on this website are subject to the laws of England & Wales.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by all major credit/debit cards including Mastercard, Visa, Visa Debit & Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. This relates only to the items listed on the invoice. Please see the sections below for more information on back-ordered items.
Shipping And Handling Shipping is via Royal Mail or established courier services. Products are despatched on receipt of payment throughout the normal working week. We do not despatch on Weekends or public holidays.
Carriage costs are calculated by the total weight of the products purchased and the type of delivery chosen.
Delivery to any address outside the UK mainland is by arrangement only.
Handling/Excess charges are only made for products where standard delivery services do not offer adequate facilities for the safe carriage of these items.
If you feel that your order has not arrived in a reasonable amount of time, please contact us with your purchase details and we will address the problem.
Delivery Schedule We will make every effort to dispatch all orders for products held in stock within 24 hours of receipt of order. Due to availability of delivery services, items are only dispatched during normal working days (Mon-Fri), but may be collected from the chandlery outlet on any day of the week by arrangement.
Standard delivery - This delivery option uses either Royal Mail or equivalent services. The cost is determined by the value, dimensions and weight of the product(s), and should reach you within 3 days from despatch*. Services may require for a signature to confirm delivery of the product.
Courier Delivery - This option enables you to have your goods delivered by courier on a next day service. Any orders received before 2pm will be processed the same day and should therefore arrive with the customer the next working day. Any orders recieved after 2pm will be processed as quickly as possible but we cannot guarantee that delivery will be possible the next day.
Collect Instore - Our Marina Shop is open 7 days a week**. With easy access from the main A55 trunk road into North Wales, it is easy to arrange to collect your purchases and save yourself on delivery costs. We will contact you to confirm your purchase and arrange a suitable time for your goods to be picked up.
* - Delivery to Highlands and Islands and to some other areas of the U.K. may take longer. ** - The Shop closes between Christmas and New Year.
At our discretion, we may upgrade or alter the delivery method to give you a better or more efficient service. This should in no way diminish the level of service or increase the delivery time indicated.
Back Orders If your item is not in stock, we will back order it for you.
Should your order not be available within a reasonable amount of time, we will contact you to establish your choice of action: - Ship the stocked items and cancel the back-order items. - Ship the stocked items and send the back-order seperately***. - Ship all items together once available.
Items placed on back-order will be dispatched on the day that they become available, and as such should normally be dipatched within 7 days of the order being received.
*** - This may involve an additional charge at our discretion.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee All products, unless otherwise stated, come with a standard 12 month manufacturers warranty. Faulty goods must be returned for inspection with a full description of the fault, and proof of purchase (invoice/receipt showing date purchased and purchase price) and if the item is deemed to be faulty and under warranty, we will refund any postage or delivery costs incurred.
See Returns Policy for information on how to send items back to us.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01492 572777 (International +44 01492 572777) or fax us on 01492 580004 or write to us at Conwy Marina Ellis Way Conwy North Wales LL32 8GU United Kingdom
Our Telephone line is manned 7 days/week from 9am - 5pm (9:30 - 4:30 weekends).
Our staff are here to help with any aspect of your purchase. Please be aware that specific technical questions and quotes for certain items/services (including special delivery) may take longer to prepare and we therefore recommend using e-mail wherever possible.
Privacy Policy Network Yacht Chandlers do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not entirely happy with your purchase please let us know. We will normally ask that you return items to us in their original, unused condition, complete with all packaging within 14 days. Upon receipt we will exchange or refund in full, excluding any carriage charges. Please include a covering letter and your contact details.
If you return goods because they were ordered incorrectly or if clothing does not fit, then you will be required to pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge. Please note that if goods are damaged in transit, you must notify us of this within 48 hours.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please send all returns to : Network Yacht Chandlers, Conwy Marina, Ellis Way, Conwy, Ll32 8GU
